• We want you to love your purchase, but if something isn’t quite right, please get in touch within 7 days of receiving your order to request an exchange or store credit.

    Returns and exchanges are offered at the discretion of Ashe. We do not offer refunds unless required by law, but we’re happy to exchange your item for another of equal value or issue a store credit valid for 6 months.

    To be eligible for a return or exchange:

    • Items must be in original condition, unused, and in original packaging.

    • Return shipping is at the customer’s expense unless the item is faulty or damaged upon arrival.

  • Orders are dispatched Monday–Friday via NZ Post or Pack & Send from our High Street gallery. Once your order is on its way, you’ll receive a tracking number via email either from our team or through our website system.

    We take care to package items securely; however, we recommend that customers hold their own insurance for freighted goods unless otherwise arranged with Ashe.

    Shipping times may vary depending on location, courier availability, and public holidays.

    International Freight can be arranged on request. Please contact Ashleigh directly to discuss options hello@ashe.nz

  • If your order arrives damaged or faulty, please:

    • Take clear photos of the issue (including packaging).

    • Email us as soon as possible at hello@ashe.nz

    We will work with you and the delivery provider to resolve the issue quickly and fairly.
    If a product is deemed faulty, please do not return it directly to the artist or supplier – contact us first and we’ll manage the process on your behalf.

    Ashe complies with the Consumer Guarantees Act and will meet all obligations in line with New Zealand consumer law.

  • Gift cards are available for purchase both online and in-store.

    • Gift cards are valid for three years from the date of purchase.

    • They can be redeemed in-store or online for physical products only such as artwork or design goods.

    • Not redeemable on Design Services.

    • Gift cards are non-refundable and cannot be exchanged for cash.

    • Lost or stolen gift cards cannot be replaced, so please treat them like cash.

Terms & Conditions

Thank you for supporting Ashe. We are committed to providing beautiful, high-quality goods and a great customer experience. Please read the following terms and conditions regarding returns, shipping, design services, and more. By purchasing from our store or engaging our services, you agree to the terms outlined below.

In these Terms and Conditions, 'Ashe Art & Design Limited' is referred to as 'Ashe'.

Minimalist living room with white walls, a black chair, a modern floor lamp, a framed artwork leaning against the wall, a gray coffee table with books, and a potted plant.

  • Are you making a purchase to gift someone special?

    Let me know! I’m more than happy to gift wrap any items free of charge.

  • Love an artwork but prefer to spread the cost?

    We offer a personal layby service, making it easier to purchase the artwork you love without paying the full amount upfront.

    • Secure your artwork with a 30% deposit

    • Pay over up to 8 weeks

    • Interest free

    • Collection or delivery once fully paid

    Every layby is personally arranged with us, so if you'd like to discuss a payment plan, simply get in touch.

    Find out more.

  • Have you fallen in love with an artwork and want to see how it lives in your space?

    If you’re based in Christchurch or the Selwyn district, Ashleigh offers in-home art consultations to help you confidently choose the right piece.

    • Subject to location.

    • Available by appointment only.

    • Zero emission delivery.

    • Expert advice.

  • Clients engaging Ashe for interior design services will enter into a separate Interior Design Agreement, which outlines the full scope of work, timelines, fees, and responsibilities.

    Key terms include:

    • An hourly design rate (currently $90 + GST) unless otherwise agreed in writing.

    • A signed agreement must be in place before design work begins.

    • Deposits and progress payments may be required for larger projects.

    • Ashe reserves the right to photograph and share completed design projects for promotional purposes, with client approval.

    We are committed to transparent, respectful collaborations and creating spaces that reflect each client’s needs and vision.

  • Interested in hosting your next creative event at Ashe? The space is available for a range of thoughtfully curated gatherings, including workshops, artist talks, networking events, and collaborative projects.

    If your idea aligns with Ashe’s ethos and contributes positively to the creative community, Ashleigh would love to hear from you. Get in touch to discuss your vision and explore how the space can support your event.

    • Rates are available upon request.

    • T&Cs apply.

Services

Minimalist interior with mid-century modern furniture, a white armchair, a small round coffee table, a wooden sideboard, a framed art piece, a tall potted plant, a desk, an office chair, and a floor lamp, in a bright room with glass block windows.

Do you still have some unanswered questions?

Check out FAQs below or contact us today.

FAQs